Refund policy

Last Updated: 11/28/2025

1. Introduction

This Return & Refund Policy explains the rules governing returns, refunds, replacements, and cancellations for transactions made through the PhyTu marketplace.

This policy applies to all users, including buyers, sellers, service providers, gifters, and donors, and should be read together with the PhyTu Terms of Service and User Agreement & Liability Waivers.

By making a purchase, booking a service, receiving a gift, or participating in any transaction on PhyTu, you agree to this policy.

2. Marketplace Model & Platform Role

PhyTu is a technology marketplace platform only.

  • PhyTu is not the seller of record, unless explicitly stated

  • PhyTu does not inspect, store, package, ship, or guarantee items

  • Contracts for goods or services are formed directly between users

PhyTu does not process returns or issue refunds on behalf of users.

3. ALL SALES ARE FINAL

⚠️ NO RETURNS · NO REFUNDS · NO EXCHANGES

ALL TRANSACTIONS ON PHYT U ARE FINAL.

This includes, without limitation:

  • Live plants, seeds, fungi, animals, insects, or other biological materials

  • Digital goods

  • Services and bookings

  • Classes, workshops, or events

  • Gifts (free items)

  • Donations

  • Local pickup transactions

There are:

  • No returns

  • No refunds

  • No exchanges

  • No store credit

4. The ONLY Exception (Listing-Level Only)

A return, refund, or replacement is permitted only if:

  • The individual product or service listing explicitly states that a return or refund is offered

If a listing does not clearly state a return or refund option, the transaction is final.

❗ Seller profile pages, store pages, messages, or assumptions do not override this policy.
Only the text in the specific listing controls.

5. Live Goods & Biological Materials

Due to the nature of live goods:

  • Survival, health, growth, yield, or behavior is not guaranteed

  • Environmental conditions, handling, transport, and care are beyond platform control

  • Stress, damage, illness, or death after transfer does not qualify for a refund

No refunds or replacements are issued for:

  • Plant failure or decline

  • Animal illness, injury, behavioral issues, or death

  • Seed or spore performance

  • Environmental or climate incompatibility

6. Digital Goods

Digital goods:

  • Are delivered electronically

  • Are final sale and non-refundable

  • Cannot be returned, exchanged, or revoked

No refunds are issued for dissatisfaction, incompatibility, or perceived inaccuracies.

7. Services, Classes & Events

  • Service bookings and classes are final sale

  • Missed appointments, dissatisfaction, or lack of results do not qualify for refunds

  • Any rescheduling or cancellation is at the sole discretion of the provider, if stated in the listing

PhyTu does not issue refunds for services or events.

8. Gifts (Free Items)

Items offered for free (“Gifts”):

  • Are provided as-is

  • Carry no refunds, replacements, or compensation

  • Are accepted entirely at the recipient’s risk

9. Donations

All donations made through PhyTu are:

  • Voluntary

  • Final

  • Non-refundable

Chargebacks or disputes related to donations are prohibited.

10. Local Pickup Transactions

For local pickup:

  • Items are accepted as-is at the time of exchange

  • Transactions are final upon pickup

  • PhyTu is not responsible for disputes, injury, loss, or misrepresentation

No refunds are issued for local pickup transactions.

11. Shipping Damage & Courier Issues

PhyTu does not handle shipping claims.

  • Any shipping-related issue is between the buyer and the seller

  • Sellers may, at their sole discretion, assist with courier claims only if stated in the listing

  • PhyTu is not responsible for delays, damage, loss, or courier decisions

Shipping issues do not override the final-sale policy.

12. Orders Sold Directly by PhyTu (If Any)

If PhyTu is explicitly identified as the seller of record:

  • All sales are final

  • No returns or refunds are offered for any reason

  • PhyTu is not responsible for items damaged in transit by couriers

13. Chargebacks & Payment Disputes

  • Filing a chargeback does not override this policy

  • PhyTu may submit acceptance records, listing disclosures, and policy acknowledgments to payment processors

  • Abuse of disputes or chargebacks may result in account suspension or permanent termination

14. Policy Updates

PhyTu reserves the right to modify this policy at any time.
Updates will be posted on this page with a revised “Last Updated” date.

Continued use of the platform constitutes acceptance of the updated policy.

15. Contact

For questions about this policy:

📧 info@phytu.com
🌐 https://www.phytu.com